Job Title:                    IT & Workpal Support Officer

Reports to:                 Procurement Manager

Responsible to:          Managing Director

Base:                          Greentown Head Office, Florencecourt

Main Role:

The post holder will work closely with the Procurement Manager and Operations Supervisors and Managers to ensure the smooth running of our “Real Time” reporting system, Workpal, ensuring that the system adequately supports our invoicing and payroll functions, in addition to our governance requirements.

The post holder will also provide IT support across both Greentown Companies, liaising with supervisors and managers to improve and enhance the communication and IT networks, identifying and implementing improvements where necessary.

In addition, the post holder will become familiar with the range of software programmes in use across both Greentown Companies and provide technical support where necessary.

Responsibilities:    Workpal

The post holder will be responsible for:

  • Creating jobs on the Workpal system and ensure these are scheduled correctly and updated to take account of changes.
  • Maintaining the register of fleet and equipment on the Workpal system as required.
  • Creating new clients, sites and runs on Workpal as informed by Operations Supervisors/Managers.
  • Assisting with the development of new Workpal forms as requested by Managers to support the work of both businesses.
  • Ensuring all new staff are visible on Workpal and removing employees who are no longer employed.
  • Creating weekly client reports and export supporting information and disseminate to relevant Managers for review.
  • Participating in the training of new staff on using the device and the Workpal app.
  • Setting up new devices and maintaining an up-to-date register of all devices and to whom allocated.
  • Recording Works Orders for all services and creating jobs accordingly on Workpal.

Responsibilities:    Information Technology

The post holder will be responsible for:

  • Navigation of all our client’s portals to ensure information flow to ensure operational information and invoicing is seamless.  
  • Maintaining an inventory of all IT and communications equipment, including laptops, Monitors, Mobile Phones, including make, model, age and who issued to.
  • Liaising with service providers to purchase additional and replacement IT equipment on the approval of the Managing Director.
  • Managing the permissions of document/folder access as approved by Managing Director to ensure protection of Intellectual property and Greentown companies are meeting the legislative requirements of GDPR.
  • Being the point of contact for reporting and resolving with all IT issues.
  • Diagnosing and resolving hardware/software faults.
  • Logging employee queries and resolving these as soon as possible.
  • Analysing logs to spot trends and underlying issues and providing suggestions for improvement and ways of increasing efficiency.
  • Identifying efficiencies and conducting audits to ensure value for money (vfm) is achieved from our external suppliers.

This Job Description is neither definitive nor restrictive, and the post holder will be expected to undertake duties, as directed by the Managing Director, to meet the needs of the Company.


Applicants to this role should possess the following:

  • 3 GCSEs, Grades A-C, (or equivalent), to include English Language and Maths


  • BTEC (Edexcel) National Certificate and Diploma IT Practitioners or another IT related qualification


  • A minimum of 2 years relevant experience working in an IT role.

Applicants must possess excellent organisational skills, have the ability to work on their own initiative and under pressure.  Good communication skills are essential. Previous experience of working in an IT role is essential.

Please not CV's will not be accepted.